Op13 Privacy Policy — Your Data Protection
This Privacy Policy explains how op13 collects, uses, stores, and protects the personal information of users in Malaysia. We are committed to handling your privacy with care and responsibility.
Last updated: January 2026
What Information We Collect
When you register or use the op13 platform, we collect several categories of information to ensure a secure, seamless, and relevant experience for you.
Account Information
During registration, we collect your full name, email address, phone number, date of birth, and login credentials. This information is required to verify your identity, secure your account, and meet legal compliance requirements.
Payment Information
All transactions on op13 are conducted in MYR (RM). We collect records of deposits and withdrawals, payment methods used, and information required to process financial transactions securely. Full card numbers and sensitive digital wallet details are not stored directly on our servers — they are processed through payment providers that comply with industry security standards.
Device & Browser Information
We automatically collect technical information such as device type, operating system, browser version, IP address, approximate IP-based location, and session data. This helps us detect suspicious activity, optimise platform performance, and ensure a consistent experience across devices including Android and iOS smartphones.
Platform Usage Data
We record in-platform activity such as games played, bets placed, active session times, setting preferences, and interactions with platform features. This data is used solely to improve our services and verify game integrity.
How Your Information Is Used
Your personal information is used to verify your identity during login, process withdrawals, and detect any unauthorised account activity. This keeps your funds and data safe from unauthorised access.
Payment information is used solely to process MYR deposits and settle withdrawals to verified accounts. op13 does not use your payment information for any other purpose without your consent.
Platform usage data is analysed in aggregate to understand how users interact with op13. This allows us to improve the platform's design, performance, and content over time.
We use your email address or phone number to send important notifications relating to your account, transactions, security updates, and service information. You can manage your notification preferences in your account settings.
Cookie Usage & Tracking
The op13 platform uses cookies and similar tracking technologies to enhance functionality and improve the user experience. Cookies are small text files stored on your device when you visit our platform.
Types of Cookies We Use
- Session cookies: Used to maintain your logged-in status during an active session. This cookie is automatically deleted when you close your browser.
- Preference cookies: Saves your preferences such as display language and layout settings so you don't have to reconfigure them each time you visit.
- Security cookies: Helps detect and prevent unauthorized access and fraudulent activity on your account.
- Analytics cookies: Collects anonymised usage data to help us understand navigation patterns and improve the platform.
You can control or disable cookies through your browser settings. However, some features of the op13 platform may not function properly if essential cookies are turned off.
Data Storage, Security & Sharing
All personal data is stored on servers protected with SSL encryption and strict technical security measures. op13 retains user data for as long as an account remains active, and for a defined period after account closure to comply with Malaysian legal and financial regulatory requirements.
Op13 does not sell, rent, or share users' personal information with third parties for marketing purposes. We only share the necessary information with trusted payment providers to process transactions, and with Malaysian authorities when required by law.
Your Rights as an op13 User
As an op13 platform user, you have certain rights regarding your personal data, all of which we fully respect.
You have the right to request a copy of the personal information we hold about your account. Submit your request to our support email and we will process it within a reasonable timeframe.
If any personal information held by op13 is inaccurate or out of date, you have the right to request a correction. Some details can be updated directly through your account profile settings.
You may request the deletion of your account and personal data. Please note that certain data may need to be retained by op13 to fulfil legal obligations or resolve pending transactions.
To exercise any of the rights above, please contact the op13 customer support team at [email protected], clearly stating your request. We will respond within 14 business days.
Policy Updates & How to Reach Us
Privacy Policy Updates
Op13 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service enhancements. Users will be notified of any material changes via in-platform notifications or email before the changes take effect. The "Last updated" date at the top of this document will be revised whenever changes are made.
Your continued use of the op13 platform after any policy changes constitutes your acceptance of the latest version. We encourage you to review this page periodically to stay informed about how we handle your information.
Contact Us for Privacy Enquiries
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by op13, please contact our team at [email protected]. We will respond to your enquiry in a transparent and timely manner. You may also refer to the FAQ for answers to the most frequently asked privacy questions.
Your Data is Safe with op13
Your trust is our priority. Create an op13 account today and enjoy a safe, transparent Malaysian entertainment platform that meets strict data protection standards.